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Many industries and organizations are facing difficulties in delivering effectively its IT services and add value to their diverse production procedure. Identifying some strategies or approaches in information technology will be a great contribution to the evolution of the industry and its information system as well.

Some best practices in information technology which can guide and support the management of IT resources are:

• Use an IT advisory board to oversee IT strategy and policy decisions. The board is the one who is responsible in strategic planning and making an IT policy. That is why having an IT advisory board compose of experienced staff which has adequate understanding in the recent technological environment will be uncomplicated to work, plan, and communicate more effectively with the IT director.

• Base IT decisions on bureau and City-wide strategic technology. Even though IT board can function alone in organizing and making plans, it will be a factor when they communicate and consult the government department and support the city-wide goals.

• Ensure that an IT customer service manager possesses excellent communication and
interpersonal skills. Knowledge in government business and project management is necessary for IT costumer service managers. They need these skills in balancing the needs, wants, limitations, and capabilities of both the government and IT department for the reason that they are the key players for managing resources and expectations for both the IT and government department.

• Monitor and report on the progress of the IT strategic plan. IT strategic plan should be evaluated at least once a year. And whatever the results, whether it is good or bad, the top management should do something for the improvement of the strategic plan or change the strategies as needed.

• Develop strong and broad competencies. The knowledge of IT staff guarantees that their skills are good enough to achieve the objective of the organization. They should be trained in operating businesses and communication skills. Performance appraisals can also help in developing strong and wide competencies for it encourages the staff to work harder.

• Recognize the customer as an important resource. Costumer is one of the important resources in businesses. A costumer maximizes the chance of the improvement of the business.

• Measure performance and use the results to initiate improvements and change. Measuring performance will indicate areas that need improvement, build credibility and prove to the government department that the Information Technology improves business processes. It also measures the costumer satisfaction.

These practices will help develop the leadership of the information technology department and contribute to the successful management of Information technology resources.

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